Contact Us
At Casino World Poker, we are committed to providing our players with a safe and enjoyable gaming experience. If you have any questions or concerns about our platform, games, or services, please do not hesitate to contact us.
Customer Support Availability
Our customer support team is available 24/7, Monday through Sunday, in multiple languages including English, Spanish, French, German, Italian, Portuguese, Russian, Mandarin Chinese, Japanese, and Korean. Our dedicated team is ready to assist you with any queries or concerns.
Live Chat Support
You can initiate a live chat session by clicking on the "Support" button at the bottom right corner of our website. Our live chat support is available 24/7 and is staffed by experienced customer support agents who are happy to help resolve your issue quickly and efficiently.
Email Support
If you prefer email, please feel free to send us an email. Our team will respond to your query within a few hours. Please ensure that you include all relevant information regarding your issue so we can better assist you.
Help Centre Access
We also offer access to our comprehensive Help Centre, where you'll find answers to frequently asked questions about our platform and services.
Responsible Gambling Assistance
If you or someone you know is struggling with responsible gaming practices, please contact us for assistance. We also provide direct links to GamCare (gamcare.org.uk), Gamblers Anonymous (gamblersanonymous.org), and other responsible gaming organizations.
Technical Support
For technical issues with our website or mobile app, please contact us via live chat, email, or by calling our 24/7 support line.
Account-Security Assistance
If you have any concerns about account security, please contact us immediately via live chat, email, or by calling our 24/7 support line.
Multilingual Support
Our customer support team is available in multiple languages to ensure that every player has access to the assistance they need. If you require assistance in a language other than English, please let us know and we will do our best to accommodate your needs.
Preferred Contact Methods
We understand that everyone prefers different methods of contact. Please feel free to use any method you prefer to reach out to us, whether it's through live chat, email, or phone.
General Support Workflow
When contacting us for assistance, please provide as much detail about the issue you're experiencing so we can better assist you. Our dedicated customer support team will work with you to resolve your query quickly and efficiently.
We appreciate the trust that our players place in us and strive to deliver exceptional service through every channel of communication.
Response Times
Our response times may vary depending on the volume of queries, but we aim to respond to all emails within a few hours. If you need immediate assistance with an issue affecting your gameplay, please contact us via live chat or by calling our 24/7 support line.
Escalation Guidance
If you feel that your query has not been resolved satisfactorily, please do not hesitate to ask for a supervisor. We are committed to resolving all queries to the satisfaction of every player.
