logo Sign Up
Login Sign Up

Terms & Conditions

Terms & Conditions

Acceptance of the Terms

By accessing and using our platform, you agree to be bound by these Terms & Conditions ("Agreement"). If you do not accept all the terms and conditions contained herein, please leave immediately.

Eligibility Requirements

You must be at least 18 years old (or the minimum age required in your jurisdiction) to use this website. By using our platform, you represent that you are of legal age and have the capacity to form a binding agreement with us.

Geographic Restrictions

We operate internationally, but some jurisdictions may impose restrictions on gambling or certain activities. Please be aware that we may not be able to offer services in your country due to local laws or regulations.

Account Registration Rules

You must provide accurate and truthful information when creating an account, including identity verification documents. We reserve the right to request additional documentation at any time.

One-Account-Per-User Policies

Only one user per household is allowed to use our services. Creating multiple accounts with false identities or attempts to circumvent this rule may result in account closure and/or restrictions.

Identity Verification and KYC (Know Your Customer)

We are committed to maintaining a secure and responsible environment for all users. We will request identification documents, including government-issued IDs and proof of address, before processing withdrawals.

Account Accuracy Obligations

You must ensure the accuracy and completeness of your account information. Failure to update accurate details may lead to delayed or rejected transactions.

Account Security Responsibilities

You are responsible for maintaining the security of your login credentials, including passwords, PINs, and any other sensitive data used to access our platform.

Login Credentials and Password Protection

To protect against unauthorized use, please ensure that:

  • Your password is unique and not shared with anyone
  • You keep your device secure and up-to-date with antivirus software and a firewall
  • You log out after each session
  • You report any suspicious activity or breaches to our support team immediately

Restricted Behaviour and Prohibited Activities

You agree to use the platform for its intended purpose only. We reserve the right to monitor user behavior, detect patterns of restricted activities (including multi-accounting), and take actions accordingly.

Multi-Accounting and Fraud Prevention

We do not tolerate attempts to circumvent our policies or engage in prohibited activities such as multi-accounting or attempting to withdraw funds using someone else's account. Such actions may result in permanent restrictions or closure of accounts, including forfeiture of any associated balances.

Bonus and Promotion Rules

Our bonuses and promotions are subject to these Terms & Conditions and the applicable bonus terms outlined on our website.

  • Wagering requirements must be met before withdrawals can occur.
  • Additional wagering conditions apply for certain games (as stated in relevant sections).
  • We reserve the right to modify, cancel or change bonuses at any time without notice.

Bonus Abuse Prevention

Please note that we monitor user behavior closely and will not hesitate to take action against bonus abusers. This includes:

  • Removing bonuses from accounts suspected of engaging in bonus abuse.
  • Closing affected accounts and/or restricting access to services for a specified period.
  • Filing relevant documentation with regulatory bodies as necessary.

Deposits and Withdrawals

Please refer to the Deposit & Withdrawal section below for detailed information on our policies regarding deposits and withdrawals, including verification procedures and limits.

Verification Before Withdrawals

As part of maintaining responsible gaming practices, we require identity verification before processing certain types or sizes of withdrawal. Please see our 'Verification' tab for further details on what documents are required to support your claim.

Technical Interruptions or Voided Gameplay

In the unlikely event that a game is voided due to technical reasons (including server failure), we reserve the right to rectify any issues and provide assistance as soon as reasonably possible.

Suspension or Closure of Accounts

We may suspend or close accounts at our discretion if:

  • You breach these Terms & Conditions.
  • We detect suspicious activity, including multi-accounting, bonus abuse, identity theft, money laundering, cheating or attempting to obtain an unfair advantage.
  • Your account is dormant for a period exceeding 12 months without login or deposit/withdrawal history.

Suspension or Closure Procedure

If your account is suspended or closed due to regulatory concerns or suspicions of prohibited activities:

  • We will notify you in writing (where possible) with the reason for suspension/closure, any applicable restrictions and next steps.
  • You must comply with the actions requested within the specified timeframe (or at your earliest convenience).
  • Refusal or failure to do so may lead to permanent account closure.

Intellectual Property and Platform Ownership

Our platform is owned by FlowPlay, Inc. We reserve all rights associated with our software, images, audio, graphics and any other materials incorporated into this website, including proprietary trade secrets, inventions, concepts, ideas, technologies and innovations, etc..

Limitation of Liability

In no event will we be liable to you or anyone else for:

  • Any indirect, consequential, special, punitive, incidental damage or expense arising out of these Terms & Conditions (whether based on contract, tort or otherwise).
  • Any direct loss where this has resulted from your own actions.
  • Damages or losses resulting from hacking and/or cyber-attacks.

Modification of the Agreement

We reserve the right to update our terms at any time. If changes are made, we will post a notification in our 'News' section, which is easily accessible via our website footer or top menu bar. You should review these updated Terms & Conditions whenever accessing our site and prior to playing games.

Contact or Support Guidance

If you have questions about your account, gaming activities, security measures or anything else regarding your user experience with us:

  • Please refer to the FAQ section for answers to frequently asked queries.
  • Reach out directly via our online contact form (which is always available) detailing any concerns.
  • Follow our official social media profiles to stay informed and communicate with customer support.

Applicable Licensing or Regulatory Oversight

Our platform operates under the licensing scheme governed by specific jurisdictions. We ensure full compliance at all times as required, adhering strictly to anti-money laundering regulations, know-your-customer procedures (as outlined in various government guidelines) and laws which regulate online gambling within applicable regions.

Restricted Countries

Please note that certain countries are restricted due to either local legislation or sanctions imposed by regulatory bodies:

  • North Korea
  • Iran
  • Syria
  • Cuba
  • Afghanistan
  • Crimea
  • SudanAdditionally, we prohibit participation in jurisdictions subject to US federal and state-specific restrictions (e.g. Hawaii).